The Garage Burlingame
I have a 2014 Ford Escape. I guess that generation of Escapes are notorious for having windshield wiper problems like blown fuses, wiper motors kaput, wipers coming on randomly, and other electrical problems. My wipers would come on randomly then turn off. This cycle would continue a half dozen of more times. Then no problem for several weeks. However, eventually the lever on the steering column became inoperable. With rains coming, I took it to The Garage in Burlingame. It was a fairly complicated issue. Battery corrosion had leaked onto an electrical component under the battery. The average guy or gal could not even get to the module to replace it. I was over matched. The folks at The Garage got it fixed as promised... it was expensive* but I'm convinced a dealership would charge more. The only person I had contact with was Howard at the front desk... he was always there. Personable and professional. He called to keep me apprised of what was happening, and when I told him that I didn't need my car for a long weekend, Howard offered to store my Escape inside until I arrived on Monday to pick it up. Yes, I would recommend The Garage. * OK... totally unrelated to The Garage. Why are car parts that rely on any amount of tech always so blanking expensive? You can get a new phone or laptop for what the manufacturer charges for some parts just because the part has a switch or relay that is comparable in design and function to the ON/OFF switch on a portable radio. Ridiculous.