The Garage Burlingame
I was referred by my tire shop and had a great experience! Booking the appointment by phone was easy and the representative was not only friendly but also extremely accommodating, rescheduling my appointment for same-day service!! (I originally booked my appointment a couple days out as I was awaiting new tires to arrive at another shop. My tires arrived early and The Garage was super accommodating regarding my alignment appointment) When I arrived, the reception/administrative employee was very friendly, offering an initial timeline & periodic updates (didn’t need though because so fast!!). The employee also offered coffee/tea and even explained the details of my service as I am less familiar with mechanics. The service was completed promptly. Overall, the employee went above and beyond, offering a personalized and friendly approach which inspired confidence and trust. Unlike so many shops that attempt to sell unnecessary costs to the less-informed, I felt that The Garage was personally invested in my best interest. I was informed of my vehicle health and and even given recommendations to avoid a more costly future repair. Simply put, I was treated with the kind of care and respect you only receive from family. Oh, did I mention my service was in the middle of the COVID-19 outbreak? This experience has won my loyalty. World class service!